Policies & Information

The fine print, gently.

Everything here is written in plain language so you always know where you stand.

Privacy Policy

Your privacy matters. We collect only what's needed to respond to your inquiries, fulfill orders, and send the resources you request — typically your name, email, and, when relevant, a phone number and a few intake details.

Payment information is handled securely by our payment provider; we never see or store your card details. Order records (what you purchased, the amount, and the provider's transaction reference) are retained to fulfill and support your purchase.

We don't sell your information. You may request access to, correction of, or deletion of your personal data at any time by emailing caroline@carolineyounge.com.

Terms & Conditions

By using this site and purchasing any offering, you agree to these terms. You must be 18 or older to purchase. Content and sessions are provided for personal, non-commercial use.

All material on this site is owned by Caroline Younge, CCHT and may not be reproduced or redistributed without permission. Hypnotherapy, coaching, meditation, and downloadable content are educational and supportive in nature and do not guarantee any specific result.

We may update these terms from time to time; continued use of the site constitutes acceptance of the current version.

Refund & Cancellation Policy

Every service and product I provide is created with professional care, clinical training, and individualized attention. My commitment is to provide you with the highest quality experience possible while treating every client with compassion, respect, and integrity.

Hypnotherapy is a collaborative process, not a guaranteed outcome. While I bring more than 20 years of experience and personalized care to every session, no ethical hypnotherapist can guarantee specific results. Lasting change is influenced by many factors beyond the session itself, including each person's ongoing participation, consistency, life circumstances, and personal choices.

For this reason, I do not offer refunds for:

  • Private hypnotherapy sessions
  • Coaching sessions
  • Session packages
  • Custom hypnosis recordings
  • Guided meditation recordings
  • Digital downloads
  • Gift certificates

Rescheduling. Appointments may be rescheduled with at least 48 hours' notice. Appointments cancelled with less than 48 hours' notice, missed appointments, or no-shows are considered completed appointments and are not eligible for a refund.

Digital products. Because digital products are delivered electronically and cannot be returned, all digital download purchases are final and non-refundable.

Custom recordings. Custom hypnosis recordings and guided meditations are created specifically for each client and require significant preparation, writing, recording, and production time. Once production has begun, all sales are final and non-refundable.

My commitment to you. My goal is always to provide an experience that leaves you feeling supported, respected, and cared for. If an unexpected emergency or unique circumstance arises, please reach out. While my refund policy remains the same, I will always do my best to work with you fairly, compassionately, and with the same level of care that I bring to every session.

Please email caroline@carolineyounge.com with any scheduling or policy questions.

Digital Product Policy

Digital audios and meditations are licensed for your personal use only. You may download and listen on your personal devices and return to them as often as you like.

You may not share, resell, redistribute, broadcast, or otherwise make the recordings available to others. Doing so violates this license and the copyright of Caroline Younge, CCHT.

Please do not listen to hypnosis or meditation recordings while driving, operating machinery, or in any situation requiring full attention.

Hypnosis Disclaimer

Hypnotherapy is a complementary, evidence-informed approach that uses focused relaxation and suggestion to support wellbeing. It is not a substitute for professional medical, psychiatric, or psychological care.

Hypnosis does not diagnose, treat, cure, or guarantee results for any medical or mental health condition. Outcomes vary from person to person and depend on many individual factors.

Hypnotherapy is not appropriate for everyone. If you have a history of epilepsy, psychosis, or other significant mental health concerns, please consult your doctor before booking. Always seek the guidance of a qualified healthcare professional for any health concerns.

Medical & Mental Health Disclaimer

The information, sessions, recordings, and resources offered through this site are supportive and educational. They are not intended to replace emergency, medical, psychiatric, or other licensed healthcare when such care is needed.

If you are in crisis, experiencing a mental health emergency, or having thoughts of harming yourself or others, please contact your local emergency services immediately or go to your nearest emergency department. In the US, you can also call or text 988 to reach the Suicide & Crisis Lifeline.

Nothing on this site constitutes medical advice. Always consult a qualified healthcare provider before beginning any new wellness, mental health, or behavioral program.

Accessibility Statement

We are committed to making this website welcoming and usable for everyone. The site is designed to be responsive, readable, and navigable across devices.

If you encounter any accessibility barrier or need a resource in a different format, please email caroline@carolineyounge.com and we'll do our best to help.

Contact

Questions, concerns, or requests are always welcome. Email caroline@carolineyounge.com or use the contact form.